A predictive dialer is an automated outbound calling system that dials a list of telephone numbers and connects answered calls to live agents. It uses statistical algorithms to minimize the time agents spend waiting between conversations while minimizing the occurrence of someone answering when no agent is available. This technology is designed to increase agent efficiency and reduce idle time.
Predictive dialers automatically dial numbers until they detect a connection, then pass the call to a live agent. They screen out busy signals, voicemails, no-answers, disconnected numbers, and other unproductive calls, freeing up agents to focus on actual conversations. By optimizing the dialing process, predictive dialers help businesses improve their sales, customer service, and telemarketing efforts.
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