A power dialer is a type of technology that automates the process of making phone calls, typically used by sales teams or call centers. It allows agents to make more calls per hour by preparing and dialing the next caller on behalf of the agent. This saves time and increases productivity, as agents no longer need to manually dial each number.
A power dialer works by automatically calling a list of numbers that have been pre-loaded into the system. When a person answers the phone, the power dialer will automatically connect the agent to that person. If a number is busy, unattended, or disconnected, the power dialer moves to the next contact in the list immediately, eliminating the need for agents to waste time manually dialing numbers.
Power dialers are ideal for small and mid-sized teams who want to establish a reputation for being reliable and personable. They focus on one call at a time, leading to more personal conversations. This type of automation is different from predictive dialers, which use an algorithm to anticipate agent availability and may connect a customer to an agent before they are ready to respond.